Do you have any questions? We are here to answer them and help you. In this section, we have gathered answers to the most frequently asked questions regarding orders, payments, shipping, returns, and other shopping-related matters. You can find the information you need below, and if not, you can contact us through info@nemelien.com or +31683823430 or use our contact form.
What payment methods are accepted?
A full list of available payment methods is available on the Payment Policy page.
How can I track my order?
Visit our page Order Tracking and enter the tracking information that was sent to you via email after placing your order.
What should I do if I receive a product that is damaged or does not match my order?
Do you ship worldwide?
Are there shipping fees?
How and when will I receive my refund?
Upon receiving and verifying the return shipment, the funds will be refunded using the same payment method that was used when placing the order. The refund occurs within 7 days of accepting the return.